Find out more about Portraits de Famille and about our slogan Are We Still Friends.

Sign up to our Community Email List for exclusive access and to get notified about limited drops. Also, follow us on our socials to keep up to date with the latest news. Finally, take a look at our News section to learn more about Portraits de Famille.

When an item or a size is sold out, you can add it to your favorites on the product page to get directly notified in case there is a restock. Our items are only available in limited quantities to preserve their exclusivity, which leads to items and sizes selling out on a regular basis.

Every item shown on the website can be restocked randomly and without notice, so keep an eye out on our website, sign up for our Community Email List and follow us on our socials to increase your chances of securing an item before it sells out.

Portraits de Famille is dedicated to offer a sustainable shopping experience. In our commitment to sustainability and to significantly minimize overproduction, items can go out of stock, especially due to the high demand.

Each item you order from us is also crafted uniquely for you. This personalized approach ensures unparalleled quality and uniqueness that ultimately makes them last much longer.

A sizing guide is available in each product page, along with the model measurements and clothing size. Please not that some items are only available in one size.

Each item comes with care instructions on the label. Further information can be found on the product page under the care section.

There are a variety of different payment methods available depending on the country you are located. In all countries, credit cards are accepted. In some countries, further payment methods such as PayPal, Apple Pay, Google Pay, Amazon Pay, Klarna and even Crypto.com are available.

Your invoice will be sent to you upon order confirmation.

You can either contact us using our form on our website or directly by email at contact@portraitsdefamille.com.

Create your Portraits de Famille account here.

We encourage all our customers to create a Portraits de Famille account to enhance their shopping experience. By creating an account, you will be able to save your personal information and check out faster before our limited drops sell out. You will also be able to receive important information about your order through your account.

In case you forgot the password of your account, simply enter your email associated with your account here. We will then send you an email for you to reset your password.

You can subscribe here to our Community Email List to gain exclusive access and to be the first to be notified about limited drops.

Portraits de Famille ships worldwide.

Please check at checkout or in your cart if we can ship to your destination country depending on the specific item(s) you selected.

Portraits de Famille calculates your final shipping costs at checkout.

We offer standard, fast and express shipping depending on your destination country and the specific item(s) you selected. Please check at checkout or in your cart how much shipping will cost for your destination country depending on the specific item(s) and on the shipping method you selected.

Portraits de Famille offers free standard shipping on all orders above €250 EUR with shipping rates below €30 EUR. Free shipping will be applied to your order at checkout.

Deliveries may incur additional customs costs, taxes and fees as determined by your destination country. These costs depend on the country of origin, the classification, the number and the price of the ordered items. They are collected as soon as the package arrives in your destination country. Please note that we do not withhold duties and taxes during the payment process and cannot give you precise information about the amount of fees applicable, as these vary from country to country. As a customer, you are responsible for paying these additional costs to enable proper customs clearance of your package.

To avoid unexpected customs charges, we recommend that you contact your local customs office before placing your order. This allows you to find out about possible costs in advance. Please note that any shipping costs, taxes and/or duty applicable to your order are non-refundable.

Portraits de Famille estimates the delivery time of your order at checkout.

Please check at checkout how long the estimated delivery time is for your order. The delivery time will depend on your destination country, on the specific item(s) and on the shipping method you selected. The estimated delivery time starts when your order is shipped, not when it is placed. The timeframes are provided for information only and do not take into account any delays caused by stock availability, customs clearance times or any other exceptional circumstances.

Orders are normally processed within 48 hours between Monday and Friday, excluding holidays.

Please find the tracking number and link of your order in the shipping confirmation email once your order has shipped.

Once the order is placed, we cannot change the shipping address anymore.

If you wish to cancel or edit your order, please contact us as soon as possible. We will do our best to satisfy your demand, but we cannot guarantee satisfaction.

Once the payment validated, orders cannot be canceled or edited. If you would like to return your order, please follow the returns instructions as laid out in the Returns Policy section of this website.

Based on your residence area and preset preferences with the delivery courier, your package may have been delivered to your concierge, mailbox or even a neighbor that might have accepted your package in your absence.

If you still cannot find your package, please contact the delivery courier directly for more information. If the delivery courier still could not help you, please contact us.

If your are located in the EU, returns can be made within 14 days of delivery.

Items must be returned in their original condition, with their original labels and all packaging and you'll need to provide us with the receipt or proof of purchase. No merchandise that has been worn or is used or damaged will be accepted for return. If these conditions are not met, Portraits de Famille reserves the right to refuse the return and refund. In such circumstances, the item will be returned to you. Socks and items purchased with gift cards fall under non-returnable items.

If you are not located in the EU, returns can be made within 14 days of delivery only in case the purchased item is defective, damaged or if you received the wrong item.

Items must be returned in their original condition, with their original labels and all packaging and you'll need to provide us with both the receipt or proof of purchase and proof of defect, damage or wrong item. No merchandise that has been worn or is used or further damaged will be accepted for return. If these conditions are not met, Portraits de Famille reserves the right to refuse the return and refund. In such circumstances, the item will be returned to you. Socks and items purchased with gift cards fall under non-returnable items.

To start a return, you can contact us. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please contact us within 14 days of receipt if the item is defective, damaged or if you received the wrong item.

We do not offer exchanges, however the fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

The refund includes all payments we have received from you, including shipping costs (with the exception of additional costs resulting from you choosing a shipping method other than the cheapest standard shipping option offered by us).

Duties and customs paid for the returned item(s) are considered non-refundable. You will need to reach out to your local customs agency to further process a duties/customs refund. We cannot be held responsible for any loss, theft, or damage to a package during its return shipment.

The return shipping costs are at the customer’s own expense.

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not by our quality department. If approved, you’ll be automatically refunded on your original payment method within 10 -15 business days. Under no circumstances will you be charged any fees as a result of the refund. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we have approved your return and you have not gotten your refund, please contact us.