Find out more about Portraits de Famille and about our slogan Crafting Wearable Pieces Of Collectible Art.

Sign up to our Community Email List for exclusive access and to get notified about limited drops. Also, follow us on our socials to keep up to date with the latest news. Finally, take a look at our Journal section to learn more about Portraits de Famille.

When an item or a size is sold out, you can add it to your favorites on the product page to get directly notified in case there is a restock. Our items are only available in limited quantities to preserve their exclusivity, which leads to items and sizes selling out on a regular basis.

Every item shown on the website can be restocked randomly and without notice, so keep an eye out on our website, sign up for our Community Email List and follow us on our socials to increase your chances of securing an item before it sells out.

Portraits de Famille is dedicated to offer a sustainable shopping experience. In our commitment to sustainability and to significantly minimize overproduction, items can go out of stock, especially due to the high demand.

Each item you order from us is also crafted uniquely for you. This personalized approach ensures unparalleled quality and uniqueness that ultimately makes them last much longer.

A sizing recommender is available in each product page, along with the model measurements and clothing size. Our styles are mostly cut oversized. For a true oversized look, take your usual size. For a regular fit, take one size down. Please note that some items are only available in one size.

Each item comes with care instructions on the label. Further information can be found on the product page under the care section.

There are a variety of different payment methods available depending on the country you are located. In all countries, credit cards are accepted. In some countries, further payment methods such as PayPal, Apple Pay, Google Pay, Amazon Pay, Klarna and even Crypto.com are available.

Your invoice will be sent to you per email upon order confirmation. You also have access to all your invoices in your customer profile.

You can either contact us using our form on our website or directly by email at contact@portraitsdefamille.com.

Create your Portraits de Famille account here.

We encourage all our customers to create a Portraits de Famille account to enhance their shopping experience. By creating an account, you will be able to save your personal information and check out faster before our limited drops sell out. You will also be able to receive important information about your order through your account.

You can subscribe here to our Community Email List to gain exclusive access and to be the first to be notified about the next artist collaboration drops.

Portraits de Famille ships worldwide.

Please check at checkout or in your cart if we can ship to your destination country depending on the specific item(s) you selected.

Portraits de Famille calculates your final shipping costs at checkout.

We offer standard, fast and express shipping depending on your destination country and the specific item(s) you selected. Please check at checkout or in your cart how much shipping will cost for your destination country depending on the specific item(s) and on the shipping method you selected.

Portraits de Famille offers free standard shipping on all orders above €120 EUR with shipping rates below €30 EUR. Free shipping will be applied to your order at checkout.

Deliveries may incur additional customs costs, taxes and fees as determined by your destination country. These costs depend on the country of origin, the classification, the number and the price of the ordered items. They are collected as soon as the package arrives in your destination country. Please note that we do not withhold duties and taxes during the payment process and cannot give you precise information about the amount of fees applicable, as these vary from country to country. As a customer, you are responsible for paying these additional costs to enable proper customs clearance of your package.

To avoid unexpected customs charges, we recommend that you contact your local customs office before placing your order. This allows you to find out about possible costs in advance. Please note that any shipping costs, taxes and/or duty applicable to your order are non-refundable.

Portraits de Famille estimates the delivery time of your order at checkout.

Please check at checkout how long the estimated delivery time is for your order. The delivery time will depend on your destination country, on the specific item(s) and on the shipping method you selected. The estimated delivery time starts when your order is shipped, not when it is placed. The timeframes are provided for information only and do not take into account any delays caused by stock availability, customs clearance times or any other exceptional circumstances.

Orders are normally processed within 48 hours between Monday and Friday, excluding holidays.

Please find the tracking number and link of your order in the shipping confirmation email once your order has shipped or input that information directly here.

Once the order is placed, we cannot change the shipping address anymore.

If you wish to cancel or edit your order, please contact us as soon as possible. We will do our best to satisfy your demand, but we cannot guarantee satisfaction.

Once the payment validated, orders cannot be canceled or edited. If you would like to return your order, please follow the returns instructions as laid out in the Returns Policy section of this website.

Based on your residence area and preset preferences with the delivery courier, your package may have been delivered to your concierge, mailbox or even a neighbor that might have accepted your package in your absence.

If you still cannot find your package, please contact the delivery courier directly for more information. If the delivery courier still could not help you, please contact us.

Returns can be made within 14 days of delivery.

Items must be returned in their original condition, with their original labels and all packaging and you'll need to provide us with the receipt or proof of purchase. No merchandise that has been worn or is used or damaged will be accepted for return. If these conditions are not met, Portraits de Famille reserves the right to refuse the return and refund. In such circumstances, the item will be returned to you. Socks and items purchased with gift cards fall under non-returnable items.

To start a return, you can contact us. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please contact us within 14 days of receipt if the item is defective, damaged or if you received the wrong item.

We do not offer exchanges, however the fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

The refund includes all payments we have received from you, excluding shipping costs.

Duties and customs paid for the returned item(s) are considered non-refundable. You will need to reach out to your local customs agency to further process a duties/customs refund. We cannot be held responsible for any loss, theft, or damage to a package during its return shipment.

The return shipping costs are at the customer’s own expense.

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not by our quality department. If approved, you’ll be automatically refunded on your original payment method within 10 -15 business days. Under no circumstances will you be charged any fees as a result of the refund. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we have approved your return and you have not gotten your refund, please contact us.

The Collector's Club is a cultural hub reserved for those seeking the ultimate exclusive and collector experience. Here's how it works:

1. Start by checking in with your email address or Google account.
2. Buy one or more Collector's Passes to participate.
3. Submit your Collector's Passes to your favorite designs for a chance to win them.
4. After winning, unlock the Collector's Pieces of your won designs.

You can find more information here.

The next Collector's Club drop will be announced through our newsletter and on our socials.

The Collector's Club drops in two stages:

1. Early Access Stage: Exclusive and early access to the Collector's Club announced through our newsletter.
2. Public Stage: Normal access to the Collector's Club announced on our socials.

The exact date and details of both stages of each Collector's Club drop will be disclosed through our newsletter and on our socials.

Subscribe to our newsletter for early access to the Collector's Club and enjoy the Collector's Passes at a member discount price while they last.

Each Collector's Club drop remains open for 48h only. Act fast to secure your Collector's Passes while they're still available and submit them to your favorite designs before the drop ends.

The Collector's Pass is the key that gives you access to the Collector's Club. When you get a Collector's Pass, you're able to participate in the Collector's Club and submit it for a chance to win your favorite limited-edition designs and to unlock the Collector's Pieces.

Collector's Passes can have 4 different limited editions:

• Limited edition 1: "One" (rarest).
• Limited edition 2: "Twenty-Four".
• Limited edition 3: "Seventy-Five".
• Limited edition 4: "One Hundred" (least rare).

The limited editions of the Collector's Passes are randomly assigned after you get them. There are more limited edition 4 than limited edition 1 Collector's Passes, meaning that the chances are lower of getting a limited edition 1 Collector's Pass than a limited edition 4 one.

Each time the Collector's Club drop is live, a limited number of Collector's Passes is made available. Check the current drop information to find out how many Collector's Passes were made available.

The number of Collector's Passes available per person can change every time the Collector's Club drop is live. Check the current drop information to find out how many you can get.

The price of a Collector's Pass changes every time the Collector's Club drop is live. Check the current drop information to find out how much one costs.

After successfully purchasing your Collector's Passes, visit your Collector's Profile to find out which limited editions you’ve got. This process is randomized to allow the same fair chance to everyone participating.

Once you've successfully purchased your Collector's Passes, submit them for a chance to win your favorite artist designs currently available.

You can only submit your Collector's Passes to designs with the same limited edition. The more Collectors' Passes you submit, the greater your chances of winning the artist designs.

You can submit as many Collector's Passes to a limited-edition design as you'd like. The more Collector's Passes you submit to the same limited-edition design, the higher your chances of winning it.

If there are more Collector's Pass submissions than available designs for a specific limited edition, then the winning Collector's Passes will be randomly chosen.

After the Collector's Club drop closes, check out if you won any designs with your submitted Collector's Passes in your Collector's Profile.

After the Collector's Club drop closes and the winners of the limited-edition designs are randomly selected and announced, their Collector's Passes will change their appearance to match the won designs.

These Collector's Passes are now enabled to unlock the corresponding Collector's Pieces.

After you won designs with your submitted Collector's Passes, they cannot be reverted and used again in future drops.

On the other hand, when you haven't won any designs with your submitted Collector's Passes, they can be used again in future drops.

Only after winning the limited-edition designs with your submitted Collector's Passes are you able to unlock the Collector's Pieces. You can only unlock the Collector's Pieces that match the limited-edition designs you won.

Purchases are limited to one item of the same limited-edition design per person for each product type.

Crossmint is an integration we have on our website that allows us to offer the Collector's Passes for our Collector's Club drops.

Portraits de Famille exists to bridge fashion and art and to empower and preserve artists’ personal narratives. A social cause is the natural extension of that mission: it turns every wearable piece of collectible are into tangible support for emerging artists, ensuring our success directly fuels theirs.

Through the Artist’s Fund, we provide funding, mentorship, and visibility with transparent impact, because our brand is built on elevating artists and creating real, measurable cultural value alongside beautiful, wearable art.

Portraits de Famille is built on transparency and shared creative vision. Inviting our famille to vote turns collectors into patrons, ensuring the grant supports a project that genuinely resonates with the people who wear our garments.

Community voting brings fairness and accountability to the process, complements our shortlist with real audience insight, and gives the selected artist immediate visibility and advocacy.

Portraits de Famille funds the Artist’s Fund directly from sales. A dedicated share of revenue from every piece—across both the Shop and the Collector’s Club—is ring‑fenced and allocated to the fund.

We maintain transparent accounting and share impact updates so you can see how your purchase becomes a grant that helps an emerging artist reach their next milestone.

Each year, Portraits de Famille opens applications and nominations to the community, for which artists submit a clear project goal. After creating a shortlist from all applications, the grant winner is selected by a community vote from our famille.

Once chosen, the grant winner is accompanied by the brand across their journey, documenting progress and publishing transparent updates.