1. Shipping Destinations
Portraits de Famille ships worldwide.
Please check at checkout if we can ship to your destination country depending on the specific item(s) you selected. Also, we added a possibility for you to also check the shipping destinations directly in your cart with your selected item(s) before advancing to the checkout step.
2. Shipping Costs
Portraits de Famille calculates your final shipping costs at checkout.
Please check at checkout how much shipping will cost for your destination country depending on the specific item(s) and on the shipping method you selected. We offer standard, fast and express shipping depending on your destination country and the specific item(s) you selected. Also, we added a possibility for you to also check the shipping costs and methods directly in your cart with your selected item(s) before advancing to the checkout step.
Portraits de Famille offers free standard shipping on all orders above €250 EUR with shipping rates below €30 EUR. Free shipping will be applied to your order at checkout.
3. Customs Fees and Taxes
Portraits de Famille is not responsible for any additional customs costs, taxes and fees that may apply to your order.
Deliveries may incur additional customs costs, taxes and fees as determined by your destination country. These costs depend on the country of origin, the classification, the number and the price of the ordered items. They are collected as soon as the package arrives in your destination country. Please note that we do not withhold duties and taxes during the payment process and cannot give you precise information about the amount of fees applicable, as these vary from country to country. As a customer, you are responsible for paying these additional costs to enable proper customs clearance of your package.
To avoid unexpected customs charges, we recommend that you contact your local customs office before placing your order. This allows you to find out about possible costs in advance. Please note that any shipping costs, taxes and/or duty applicable to your order are non-refundable.
4. Shipping Times
Portraits de Famille estimates the delivery time of your order at checkout.
Please check at checkout how long the estimated delivery time is for your order. The delivery time will depend on your destination country, on the specific item(s) and on the shipping method you selected. The estimated delivery time starts when your order is shipped, not when it is placed. The timeframes are provided for information only and do not take into account any delays caused by stock availability, customs clearance times or any other exceptional circumstances.
Orders are normally processed within 48 hours between Monday and Friday, excluding holidays.
Portraits de Famille enables tracking for each order and insures every order during transit time until delivery. Please find the tracking number of your order in the shipping confirmation email once your order has shipped. You can also track your order directly on our website.
5. Sustainability
Portraits de Famille is committed to a sustainable shopping experience.
In our commitment to sustainability and to significantly minimize overproduction, each item you order from us is crafted uniquely for you. This personalized approach ensures unparalleled quality and uniqueness that makes our items last much longer, but it does require a bit more time to prepare and deliver your item. We appreciate your patience and thank you for making a conscious and thoughtful purchasing decision with us.
6. Contact
Questions about our Shipping Policy can be sent to us at contact@portraitsdefamille.com or through our contact form.
