The Rug.

1. Shipping Destinations.

Portraits de Famille ships worldwide.

Please check at checkout if we can ship to your destination country depending on the specific item(s) you selected. Also, we added a possibility for you to also check the shipping destinations directly in your cart with your selected item(s) before advancing to the checkout step. 

2. Shipping Costs.

Portraits de Famille calculates your final shipping costs at checkout. We only ship our clothing items worldwide for free.

Please check at checkout how much shipping will cost for your destination country depending on the specific item(s) and on the shipping method you selected. We offer standard, fast and express shipping depending on your destination country and the specific item(s) you selected. Also, we added a possibility for you to also check the shipping costs and methods directly in your cart with your selected item(s) before advancing to the checkout step.

Portraits de Famille offers free standard shipping on all orders above €250 EUR with shipping rates below €30 EUR. Free shipping will be applied to your order at checkout.

3. Customs Fees and Taxes.

Portraits de Famille is not responsible for any additional customs costs, taxes and fees that may apply to your order.

Deliveries may incur additional customs costs, taxes and fees as determined by your destination country. These costs depend on the country of origin, the classification, the number and the price of the ordered items. They are collected as soon as the package arrives in your destination country. Please note that we do not withhold duties and taxes during the payment process and cannot give you precise information about the amount of fees applicable, as these vary from country to country. As a customer, you are responsible for paying these additional costs to enable proper customs clearance of your package.

To avoid unexpected customs charges, we recommend that you contact your local customs office before placing your order. This allows you to find out about possible costs in advance. Please note that any shipping costs, taxes and/or duty applicable to your order are non-refundable.

4. Shipping Times.

Portraits de Famille estimates the delivery time of your order at checkout.

Please check at checkout how long the estimated delivery time is for your order. The delivery time will depend on your destination country, on the specific item(s) and on the shipping method you selected. The estimated delivery time starts when your order is shipped, not when it is placed. The timeframes are provided for information only and do not take into account any delays caused by stock availability, customs clearance times or any other exceptional circumstances.

Orders are normally processed within 48 hours between Monday and Friday, excluding holidays.

Portraits de Famille enables tracking for each order and insures every order during transit time until delivery. Please find the tracking number of your order in the shipping confirmation email once your order has shipped.

5. Sustainability.

Portraits de Famille is committed to a sustainable shopping experience.

In our commitment to sustainability and to significantly minimize overproduction, each item you order from us is crafted uniquely for you. This personalized approach ensures unparalleled quality and uniqueness, but it does require a bit more time to prepare and deliver your item. We appreciate your patience and thank you for making a conscious and thoughtful purchasing decision with us.

6. Contact.

Questions about our Shipping Policy can be sent to us at contact@portraitsdefamille.com.

1. EU Returns.

Returns can be made within 14 days of delivery. Items must be returned in their original condition, with their original labels and all packaging and you'll need to provide us with the receipt or proof of purchase. No merchandise that has been worn or is used or damaged will be accepted for return. If these conditions are not met, Portraits de Famille reserves the right to refuse the return and refund. In such circumstances, the item will be returned to you. Socks and items purchased with gift cards fall under non-returnable items.

To start a return, you can contact us at contact@portraitsdefamille.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

2. International Returns.

Returns can be made within 14 days of delivery only in case the purchased item is defective, damaged or if you received the wrong item. Items must be returned in their original condition, with their original labels and all packaging and you'll need to provide us with both the receipt or proof of purchase and proof of defect, damage or wrong item. No merchandise that has been worn or is used or further damaged will be accepted for return. If these conditions are not met, Portraits de Famille reserves the right to refuse the return and refund. In such circumstances, the item will be returned to you. Socks and items purchased with gift cards fall under non-returnable items.

To start a return, you can contact us at contact@portraitsdefamille.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Defective or Damaged Items.

Please inspect your order upon reception and contact us within 14 days of receipt if the item is defective, damaged or if you received the wrong item.

4. Exchanges.

We do not offer exchanges, however the fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Refunds.

The refund includes all payments we have received from you, excluding shipping costs. You are responsible for the shipping costs of the returned item(s). Duties and customs paid for the returned item(s) are considered non-refundable. You will need to reach out to your local customs agency to further process a duties/customs refund. We cannot be held responsible for any loss, theft, or damage to a package during its return shipment.

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not by our quality department. If approved, you’ll be automatically refunded on your original payment method within 10 -15 business days. Under no circumstances will you be charged any fees as a result of the refund. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we have approved your return and you have not gotten your refund, please contact us at contact@portraitsdefamille.com.

6. Contact.

Questions about our Return Policy can be sent to us at contact@portraitsdefamille.com.